Frequently Asked Questions
- How do I place my order?
Contact us via:
- WhatsApp (876) 827-6200 or
- email at ashleylairddesigns@gmail.com
stating what product(s) you are interested in and one of our
representatives will happily assist you further.
- How long will it take for my custom-made order to be ready?
Custom-made orders are usually completed 1 - 2 weeks after your payment has been received.
- What are your accepted forms of payment?
We currently accept Bank Deposits (NCB, BNS & FGB) as well as PayPal payments for our overseas clients.
- Do you accept split payments for custom-made goods?
Custom-made orders require payment in full before being processed. Exceptions are made at our discretion.
- How do I get my products?
Completed orders can be collected from our pick-up location on Hillcrest Avenue, Kingston 6 (Mon. to Fri., 9:00am - 2:00 pm). We also offer delivery via Tara Courier Services and Knutsford Express (Knutsford Express is not available for jewellery orders) and shipping via Jamaica Post for international customers.
- Do you offer delivery?
Yes we do! Currently we offer delivery via Tara Courier Services and Knutsford Express (Knutsford Express is not available for jewellery orders) and shipping via Jamaica Post for international customers.
- What is your return policy?
Ready-made goods can be returned within seven (7) days in their original packaging and in the state that they were received. Unfortunately, custom-made goods cannot be returned. If you are unhappy with your order, please reach out to us directly. We are more than happy to assist as best as we can and any errors on our part will be fixed right away!
- What are your opening hours?
ONLINE
Mondays - Fridays....9:00am - 6:00pm
Saturdays...……...……10:00am - 6:00pm
Sundays...………….…...Closed
IN STORE
Mondays.........………..2:30pm - 6:00pm
Tuesdays.....…….…..10:00am - 6:00pm
Wednesdays...……..Closed
Thursdays.....….…..10:00am - 6:00pm
Fridays........…….…..10:00am - 6:00pm
Saturdays...…………11:00am - 3:00pm
Sundays...…………….Closed
- What are the prices for your products?
The various prices for our products can be found on our website at www.ashleylairddesigns.com